Knowledge Base

Virus Eraser Support offers you a wealth of knowledge resources


  • Can I use Virus Eraser antivirus along with another antivirus product?
  • Using of Virus Eraser Antivirus along with other antivirus is strongly not recommeneded because of potential conflicts that might cause system slow-downs or even render system non-functional: Antivirus programs access similar system files during their activity. Simultaneous access to same resources might cause conflicts or system faults. All antivirus products have real-time scanning feature which uses some system resources. Having two real-time scanners running at the same time might cause significant slow-down of the system. The set of security features built into Virus Eraser has enough to safeguard you from any type of malware. Virus Eraser has enough functionality and enforces strict security policies with its malware detection and elimination.

  • What are system requirements for Virus Eraser Antivirus?
  • CPU speed: 800 MHz or more
  • RAM: 256 Mb or more
  • Hard drive free space: 80 Mb
  • What are system requirements for Virus Eraser Antivirus for Mac?
  • Operating System Supported: Mac OS X 10.7, 10.8, 10.9 or 10.10
  • Minimum Hardware Requirements: Mac® computer with Intel® Core 2 Duo processor, 1.5 GB of available hard disk space, Internet connection required for NetUpdate security updates
  • Why do I need automatic updates?
  • Updates of Virus Eraser antivirus is needed to ensure efficient product functioning. An outdated virus data base becomes inefficient, that’s why Virus Eraser has automatic updates turned on by default. We don’t’ recommend to change these settings. If you need to disable scheduled updates by any reason, please make sure you re-enable it as soon as possible.

  • Virus Eraser Antivirus Informs me each time it completes update process. Can I disable this notification?
  • You would need to disable ‘Notification about completed updates’ option which could be found on Options on the page.

  • How to activate my Virus Eraser product?
  • The Virus Eraser activation process can be done by our techs, They are waiting for your call... Our geniuses can install and configure your antivirus. This eliminates previously installed antivirus software, including hidden files, and configures your Virus Eraser for maximum performance. The call to activate phone number is in your email, with instructions for your Virus Eraser Antivirus.

  • How often is the virus database updated?
  • Usually we issue one or two updates of the virus database per day. Virus Eraser Antivirus developers react immediately on new emerging threats to update all databases. In case of significant epidemy we issue out-of-band update to ensure maximum protection for all our customers.

  • What is malware and how can we prevent it?
  • Malware is an abbreviated term meaning “malicious software.” This is software that is specifically designed to gain access or damage a computer without the knowledge of the owner. There are various types of malware including spyware, keyloggers, true viruses, worms, or any type of malicious code that infiltrates a computer. Generally, software is considered malware based on the intent of the creator rather than its actual features. Malware creation is on the rise due to the sheer volume of new types created daily and the lure of money that can be made through organized internet crime. Malware was originally created as experiments and pranks, but eventually led to vandalism and destruction of targeted machines.

  • What is Spyware and What does it do?
  • Spyware is a type of malware that is installed on a computer without the knowledge of the owner in order to collect the owner’s private information. Spyware is often hidden from the user in order to gather information about internet interaction, keystrokes (also known as keylogging), passwords, and other valuable data. Spyware can also negatively affect a computer’s performance by installing additional software, redirecting web browser searches, changing computer settings, reducing connection speeds, changing the homepage or even completely disrupting network connection ability. Spyware can also be used as a type of adware, where the software delivers unsolicited pop-up ads in addition to tracking user behavior.

  • I think I have a virus on my computer?
  • Try using Virus Eraser Antivirus (trust me, it's powerful!). Run a full indepth scan of your pc and it will report you all the malwares. We have 24/7 support, We can also install Virus Eraser antivirus and run a scan to help you.

  • I think I have a virus on my Mac?
  • It’s not your fault; you’ve been led to believe that Macs are immune to the evils of the Internet. The bad guys are depending on you believing it too, it makes their job of installing malware on your Mac that much easier. Virus Eraser knows their tricks and knows how to stop malware before it wreaks havoc on your Mac and your files. Protect your Mac with Virus Eraser an award-winning Mac Antivirus software.